At Tugboatvape AE, we value our customers and aim to ensure a satisfying shopping experience. Please read our Refund and Returns Policy carefully to understand the terms and conditions regarding returns, exchanges, and refunds.

1. Eligibility for Returns

We accept returns under the following conditions:
– The product must be unused, unopened, and in its original packaging.
– Returns are only accepted within 7 days from the date of purchase.
– Defective or damaged items caused by manufacturing faults are eligible for a return or exchange.

2. Non-Returnable Items

For health and safety reasons, we cannot accept returns for:
– Opened or used products (including vape devices, e-liquids, and accessories).
– Items that show signs of tampering or physical damage caused by the user.

3. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
– Refunds will be processed within 7–10 business days via the original payment method or as store credit.
– Shipping fees (if any) are non-refundable, except in cases of defective or damaged products.

4. Exchange Policy

Defective or damaged items can be exchanged for the same product within 7 days of purchase. Exchanges are subject to stock availability.

5. Shipping Costs

– Customers are responsible for shipping costs associated with returning items unless the product is defective or an error occurred on our part.
– We recommend using a tracked shipping service to ensure the safe return of your items.

6. Contact Us

If you have any questions or need assistance with a return or refund, please contact us:

Email: tugboatvapeae@gmail.com
Phone: +971 58 248 7312
Address: Dubai Marina, Dubai, United Arab Emirates, 500001

Thank you for choosing Tugboatvape AE. We appreciate your understanding and cooperation in adhering to our Refund and Returns Policy.