Terms and Conditions
Welcome to Tugboatvape AE! These terms and conditions outline the rules and regulations for using our website and purchasing products from our vape shop located in Dubai.
By accessing our website or purchasing from us, you agree to these terms and conditions. If you do not agree, you must not use our services.
1. Age Restriction
1.1 You must be at least 18 years old to access and purchase products from our shop. By using our website or purchasing from us, you confirm that you meet this age requirement.
1.2 We reserve the right to request age verification at any point. Failure to provide valid proof of age will result in order cancellation.
2. Product Usage
2.1 Our products are intended for use by adult smokers and vapers only. They are not suitable for non-smokers, pregnant or breastfeeding women, individuals with heart conditions, or anyone allergic to nicotine or other substances in vaping products.
2.2 Customers are responsible for understanding local laws and regulations regarding vaping in Dubai and ensuring compliance.
3. Purchases and Payments
3.1 All prices listed on our website are in UAE Dirhams (AED) and include applicable taxes unless stated otherwise.
3.2 Payments must be made through the accepted methods on our website. Orders will only be processed after successful payment confirmation.
3.3 We reserve the right to cancel or refuse any order at our discretion. In such cases, a full refund will be provided for any payments made.
4. Shipping and Delivery
4.1 We offer delivery services within Dubai and other specified locations in the UAE. Delivery times may vary based on your location.
4.2 It is the customer’s responsibility to provide accurate shipping details. We are not responsible for delays or issues caused by incorrect or incomplete addresses.
4.3 If a product is damaged during delivery, please contact us within 48 hours of receiving your order to report the issue. Proof of damage (e.g., photos) will be required.
5. Returns and Refunds
5.1 Due to the nature of vaping products, we only accept returns for unused and unopened items in their original packaging within 7 days of purchase.
5.2 Refunds will not be issued for used or damaged products unless they are faulty due to manufacturing defects.
5.3 Customers must contact our support team for return authorization before sending any items back. Unauthorized returns will not be accepted.
6. Intellectual Property
6.1 All content on our website, including logos, text, images, and product descriptions, is the intellectual property of ‘Tugboatvape AE’. Unauthorized use or reproduction is prohibited.
6.2 You may not copy, distribute, or commercially exploit any material from our website without prior written consent.
7. Limitation of Liability
7.1 ‘Tugboatvape AE’ is not liable for any damages or injuries resulting from the use or misuse of our products.
7.2 We are not responsible for any indirect, incidental, or consequential damages arising from the use of our website or products.
8. Privacy Policy
8.1 Your personal information is handled in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your data as outlined in our Privacy Policy.
9. Changes to Terms and Conditions
9.1 We reserve the right to update or modify these terms and conditions at any time. Any changes will be posted on this page with an updated revision date.
9.2 Continued use of our website or services after changes are posted constitutes your acceptance of the revised terms.
10. Contact Us
For questions or concerns about these terms and conditions, please contact us at:
Email: tugboatvapeae@gmail.com
Phone: +971 58 248 7312
Address: Dubai Marina, Dubai, United Arab Emirates, 500001